Return & Refund Policy

At Moro, we want you to love your purchase. If something isn’t right, you can request a return under the following conditions.

1. Return Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase (Order ID or receipt) is required.

2. Non-Returnable Items

• Personal care or hygiene products (e.g., trimmers, razors, undergarments)
• Items marked as “Final Sale” or “Non-Returnable”
• Products damaged due to misuse or mishandling

3. How to Initiate a Return

To request a return:

1. Email us at returns@moro.pk or use the contact form on our Contact Page.
2. Include your Order ID, item(s) you wish to return, and reason for return.
3. Our team will review and respond within 2 business days.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or wrong. We recommend using a trackable courier service.

5. Refunds

• Once we receive and inspect your return, we'll notify you by email.
• Refunds are processed within 5-7 business days after approval.
• Refunds may be issued via store credit, bank transfer, or the original payment method.

6. Exchanges

We currently do not offer direct exchanges. You may return the item and place a new order separately.

7. Need Help?

For any questions regarding your return, please contact:

Email: returns@moro.pk

Phone: +923018189093

Last updated: July 4, 2025